What do you really buy with an IT Managed Services contract?

Posted by Benoit Mercier_ on Sep 27, 2016 10:00:00 AM

Outsourced management of your IT environment is not just at a monthly cost to receive reports.  Instead, these services offer a hidden value, optimizing your systems, maintenance and security of your computer data.

While several myths about outsourcing IT are widely circulated, we must develop a global vision and how this type of service can affect your business operations.

Listed below you will find an IT Managed Services contract, and how your business can benefit.

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Topics: IT infrastructure, Managed services

Top 4 obstacles that keep you away from turning to IT managed services

Posted by Benoit Mercier_ on Sep 7, 2016 10:00:00 AM

We all know that outsourcing certain tasks - even if nobody likes to do them - can make people uncomfortable. This is the case in IT and management of IT infrastructure.

Many questions and fears come into play and make the decision difficult.

Here are the 4 most common obstacles to move towards the use of IT managed services.

You can refer to the article What do you really buy with an IT managed services contract to understand what is included.

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Topics: IT infrastructure, Managed services, CIO/IT leaders

CEO, CFO, and CIO, all become winners when outsourcing IT

Posted by Marc Beaulieu_ on Jul 19, 2016 10:00:00 AM

Managed IT Services remain relatively unknown to many companies. Yet, outsourcing IT can represent many benefits for executives looking to maximize time, profits and business processes, without compromising the security of their IT infrastructure.

Even today, the CEO, CFO’s and CIO’s of companies are reluctant to implement such a solution. The relative novelty of the offer, the fear of offending their IT team or the false belief that IT is a necessary evil in the company explains this widespread resistance.

Here are what leaders have to gain by letting go of some of these myths that ultimately limit the growth of their business.

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Topics: IT infrastructure, Trends, Managed services

IT outsourcing for Quebec SMEs - 8 myths busted

Posted by present on Jul 13, 2016 2:00:00 PM

For many years, SMEs in Quebec and Canada must contend with the increasing importance that IT plays in their organization and the lack of resources to maintain and optimize their infrastructure.

When managing servers, backups, switches, telephony and all other components of a modern IT infrastructure, considerable time is spent just to " keep the lights on." Today, it is increasingly easy to outsource all or part of this management, but many misconceptions hinder the business leaders to take the path of IT managed services.

Here's why the most widespread beliefs about IT outsourcing should be forgotten.

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Topics: IT infrastructure, Managed services

Do you have a plan to maintain IT Operations this summer?

Posted by Benoit Mercier_ on Jun 14, 2016 10:00:00 AM

Each summer, many small and medium business owners take the risk of spending a few weeks without their key resources. Whether it's a system administrator, a person with expertise on specific applications or even an employee dedicated to the help desk, all have a vital role to play. Yet, when these resources are absent during the summer, everyone hopes that the infrastructure will not experience any problems to interrupt the normal flow of daily business services.

It is not for nothing that companies spend on average 70% of their IT budget to " keep the lights on." This is truly a daily requirement.

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Topics: IT infrastructure, Recruitment, Managed services, Storage

3 technologies for insurance companies improved performance

Posted by Francois Desjardins_ on May 17, 2016 10:00:00 AM

All Canadian and Quebec insurance companies are subject to strict rules of compliance that are also accompanied by stresses in information technology.

However, information technology constitutes as the core business of these companies, which can complicate the lives of leaders and give them a cold sweat.

Present, has been working for several months with one of these Quebec insurance companies to consolidate its IT infrastructure, ensure stability and facilitate its management to enable managers to focus on the essential. 

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Topics: IT Innovation, IT infrastructure, High availability, Managed services

7 ways to keep Power servers at peak performance

Posted by Louise Tousignant_ on Apr 12, 2016 8:00:00 AM

The AS/400’s (IBM Power) reputation for reliability and robustness can lead some companies that own them to neglect their daily monitoring and maintenance.

The management of Power servers is often left to network administrators and IT managers, due to lack of qualified resources and resources in general.

Does this resonate an alarm in your head?

Such a comprehensive tool as the AS/400 is worth its weight in gold. By performing daily maintenance, you protect your investment, your data, and more importantly, your operations. The problem is that the AS/400 is a complex server that very few people have the comprehensive training for. Therefore, specialized and highly skilled human resources are scarce, they are closer to the end of their career than the beginning and are particularly expensive. We can really talk about scarcity for these profile specialists.

In this context, it is increasingly difficult for companies to have these resources internally, especially for SMEs. However, the latter has advantageous solutions: opt for managed services for their power infrastructure. That is to outsource the administration of your environment to experts who ensure smooth operations.


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Topics: IT infrastructure, Managed services

Leader in aerospace flies to new heights with managed IT services

Posted by Benoit Mercier_ on Mar 22, 2016 8:46:12 AM

Did you know...Lockheed Martin manufactured the Mars Climate Orbiter, which was intended to study the climate of Mars from an altitude of 500,000 feet. However, due to a navigation error, the $125 million craft reached an altitude of 190,000 feet instead, and was destroyed in the planet's atmosphere. The reason for the disaster was simple. The software that controlled the craft gave commands in imperial measurements such as pounds and ounces, but the craft was programmed to interpret the figures using the metric system. Marcia S. Smith of the Congressional Research Service summed it up well when she said that "it is just dumbfounding, flabbergasting--all those superlative adjectives--that this could possibly happen.

A local company, founded 75 years ago, specialized in machining and assembling has become a global leader in the design, engineering, manufacturing and assembling of complex precision-engineered components for several industrial sectors.

The name of the company is not cited in the article for confidentiality purposes but their experience is highly valuable and worth being shared. You can judge by yourself.

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Topics: IT infrastructure, Managed services

IT related vulnerabilities, a headache for any business leader

Posted by Benoit Mercier_ on Feb 17, 2016 8:00:00 AM

If your systems are functioning as you read this article, then their maintenance and optimisation may not be part of your priority. 

Between extinguishing fires and developing your market share, you probably do not have the time to pay attention to what seems to be going well. Yet, you might be much more vulnerable than you think.

When everything is working well and we have the internal resources to put out fires, we tend to believe we are safe. Until we realise that that is not quite accurate, and often we learn the hard way.

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Topics: IT infrastructure, Managed services

Choosing the cloud to eliminate IT management: beware of these potential pitfalls

Posted by Benoit Mercier_ on Jan 26, 2016 12:00:00 PM

Virtualising your IT infrastructure and migrating to the cloud will most likely bring significant gains. However, eliminating the management of your IT is not one of them!

Many business leaders turning to the cloud think that they will now avoid tasks related to the monitoring and management of their infrastructure as well as the backup of their data. But the vast majority of these tasks remains virtually the same, whether one is in a physical or cloud environment.

For example, the use of Infrastructure as a Service (IaaS) will provide the infrastructure necessary for the deployment and operation of your systems. However, you will still need to manage the virtual machines (VMs) and ensure the proper functioning of applications.

Here are 3 types of tasks you must assume, whether your systems are physical, virtual or in a cloud environment.


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Topics: IT infrastructure, Cloud, Managed services

About this blog

The right use of technology addresses business challenges and drives business growth in all areas of an enterprise.  We hope this blog will offer insight into developing strategies and tactics to enable you to identify those key drivers of growth and keep pace with and anticipate the rapid technology change of today.

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