Benoit Mercier_

Professional Services Manager. I started my career at Present over 20 years ago as a C++ developer, developing point- of-sale solutions. Since then, I’ve been implicated in many, many projects of varying nature, touching notably the AS/400 technology. I was in charge of all “special missions”, anything that was considered complex. After having worked as project manager and a brief stint in solutions sales, I took over the management of our professional services, which I have been doing for that last 12 or so years. A perfectionist, my focus is to continuously improve our processes in order to deliver high quality services in the most efficient way. Other than IT, I studied in robotics and I’ve always had a passion for industrial automation, electronics as well as home automation.

IT Security : Survival Guide for Spectre and Meltdown 

January 29, 2018

A lot of information has circulated in the last few days about Spectre and Meltdown vulnerabilities. With all that can be found on the subject,..

IT in SMBs: Technical assistance on demand VS managed services. Which to choose?

September 21, 2017

We’ve observed that among certain business leaders, there is a form of IT weariness. In fact, for many, information technology is complex, costly..

Why more and more business leaders are relying on IT managed services?

July 25, 2017

We are at the midst of an era of digital transformation. And as with every transition period, some companies will pass through it brilliantly..

How to evaluate your risk in the event of a disaster in 22 questions

June 20, 2017

Most companies take measures to protect their IT data, and with good reason. However, the increasingly critical role of IT in business models..

How to simplify and optimize your IT asset management

May 31, 2017

Many companies are not concerned about the management of IT assets as much as they should be. However, having an overview of all your company’s IT..

How to overcome 3 fears related to IT managed services?

February 1, 2017

The rapid evolution of technology, especially everything related to mobility and digital transformation, has brought many challenges to companies.

6 qualities only excellent IT recruiting firms have

November 17, 2016

A good IT recruiting firm’s main goal is to simplify and speed up its customers’ hiring process when filling a permanent or contractual position. ..

IT infrastructure: the differences between IaaS and traditional infrastructure

November 9, 2016

For some time now, cloud computing has become increasingly important within the IT domain. New infrastructures called IaaS (Infrastructure as a..

Computer security in SMBs: an often neglected daily challenge

November 3, 2016

We often associate a computer security breach with the theft or loss of information resulting from the intrusion of computer hackers. Indeed,..

What do you really buy with an IT Managed Services contract?

September 27, 2016

Outsourced management of your IT environment is not just at a monthly cost to receive reports.  Instead, these services offer a hidden value,..