Benoit Mercier_

Professional Services Manager. I started my career at Present over 20 years ago as a C++ developer, developing point- of-sale solutions. Since then, I’ve been implicated in many, many projects of varying nature, touching notably the AS/400 technology. I was in charge of all “special missions”, anything that was considered complex. After having worked as project manager and a brief stint in solutions sales, I took over the management of our professional services, which I have been doing for that last 12 or so years. A perfectionist, my focus is to continuously improve our processes in order to deliver high quality services in the most efficient way. Other than IT, I studied in robotics and I’ve always had a passion for industrial automation, electronics as well as home automation.

What do you really buy with an IT Managed Services contract?

September 27, 2016

Outsourced management of your IT environment is not just at a monthly cost to receive reports.  Instead, these services offer a hidden value,..

Top 4 obstacles that keep you away from turning to IT managed services

September 7, 2016

We all know that outsourcing certain tasks - even if nobody likes to do them - can make people uncomfortable. This is the case in IT and management..

Do you have a plan to maintain IT Operations this summer?

June 14, 2016

Each summer, many small and medium business owners take the risk of spending a few weeks without their key resources. Whether it's a system..

Leader in aerospace flies to new heights with managed IT services

March 22, 2016

Did you know...Lockheed Martin manufactured the Mars Climate Orbiter, which was intended to study the climate of Mars from an altitude of 500,000..

IT related vulnerabilities, a headache for any business leader

February 17, 2016

If your systems are functioning as you read this article, then their maintenance and optimisation may not be part of your priority.  Between ..

Choosing the cloud to eliminate IT management: beware of these potential pitfalls

January 26, 2016

Virtualising your IT infrastructure and migrating to the cloud will most likely bring significant gains. However, eliminating the management of your..

How do I know if I need IT managed services?

December 1, 2015

Without sufficient resources, small and medium enterprises often face challenges in addressing their IT problems, not to mention in using technology ..

4 types of savings made possible with IT managed services

July 8, 2015

When it comes to keeping the lights on in IT, more and more companies are entrusting the management of certain tasks, if not their entire..

5 must-have skills to look for when hiring IT resources

February 24, 2015

After more than 24 years of experience, hiring top talent is one of the most important management tasks our recruters do.  When selecting employees..

Case study: Present infrastructure migration to the Cloud

November 13, 2014

  More and more enterprises are making strategic decisions to move applications and infrastructure to the cloud. Like many companies faced with..