Benoit Mercier_

Professional Services Manager. I started my career at Present over 20 years ago as a C++ developer, developing point- of-sale solutions. Since then, I’ve been implicated in many, many projects of varying nature, touching notably the AS/400 technology. I was in charge of all “special missions”, anything that was considered complex. After having worked as project manager and a brief stint in solutions sales, I took over the management of our professional services, which I have been doing for that last 12 or so years. A perfectionist, my focus is to continuously improve our processes in order to deliver high quality services in the most efficient way. Other than IT, I studied in robotics and I’ve always had a passion for industrial automation, electronics as well as home automation.
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Recent Posts

Top 4 obstacles that keep you away from turning to IT managed services

Posted by Benoit Mercier_ on Sep 7, 2016 10:00:00 AM

We all know that outsourcing certain tasks - even if nobody likes to do them - can make people uncomfortable. This is the case in IT and management of IT infrastructure.

Many questions and fears come into play and make the decision difficult.

Here are the 4 most common obstacles to move towards the use of IT managed services.

You can refer to the article What do you really buy with an IT managed services contract to understand what is included.

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Topics: IT infrastructure, Managed services, CIO/IT leaders

Do you have a plan to maintain IT Operations this summer?

Posted by Benoit Mercier_ on Jun 14, 2016 10:00:00 AM

Each summer, many small and medium business owners take the risk of spending a few weeks without their key resources. Whether it's a system administrator, a person with expertise on specific applications or even an employee dedicated to the help desk, all have a vital role to play. Yet, when these resources are absent during the summer, everyone hopes that the infrastructure will not experience any problems to interrupt the normal flow of daily business services.

It is not for nothing that companies spend on average 70% of their IT budget to " keep the lights on." This is truly a daily requirement.

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Topics: IT infrastructure, Recruitment, Managed services, Storage

Leader in aerospace flies to new heights with managed IT services

Posted by Benoit Mercier_ on Mar 22, 2016 8:46:12 AM

Did you know...Lockheed Martin manufactured the Mars Climate Orbiter, which was intended to study the climate of Mars from an altitude of 500,000 feet. However, due to a navigation error, the $125 million craft reached an altitude of 190,000 feet instead, and was destroyed in the planet's atmosphere. The reason for the disaster was simple. The software that controlled the craft gave commands in imperial measurements such as pounds and ounces, but the craft was programmed to interpret the figures using the metric system. Marcia S. Smith of the Congressional Research Service summed it up well when she said that "it is just dumbfounding, flabbergasting--all those superlative adjectives--that this could possibly happen.

A local company, founded 75 years ago, specialized in machining and assembling has become a global leader in the design, engineering, manufacturing and assembling of complex precision-engineered components for several industrial sectors.

The name of the company is not cited in the article for confidentiality purposes but their experience is highly valuable and worth being shared. You can judge by yourself.

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Topics: Infrastructure, Managed services

IT related vulnerabilities, a headache for any business leader

Posted by Benoit Mercier_ on Feb 17, 2016 8:00:00 AM

If your systems are functioning as you read this article, then their maintenance and optimisation may not be part of your priority. 

Between extinguishing fires and developing your market share, you probably do not have the time to pay attention to what seems to be going well. Yet, you might be much more vulnerable than you think.

When everything is working well and we have the internal resources to put out fires, we tend to believe we are safe. Until we realise that that is not quite accurate, and often we learn the hard way.

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Topics: IT infrastructure, Managed services

Choosing the cloud to eliminate IT management: beware of these potential pitfalls

Posted by Benoit Mercier_ on Jan 26, 2016 12:00:00 PM

Virtualising your IT infrastructure and migrating to the cloud will most likely bring significant gains. However, eliminating the management of your IT is not one of them!

Many business leaders turning to the cloud think that they will now avoid tasks related to the monitoring and management of their infrastructure as well as the backup of their data. But the vast majority of these tasks remains virtually the same, whether one is in a physical or cloud environment.

For example, the use of Infrastructure as a Service (IaaS) will provide the infrastructure necessary for the deployment and operation of your systems. However, you will still need to manage the virtual machines (VMs) and ensure the proper functioning of applications.

Here are 3 types of tasks you must assume, whether your systems are physical, virtual or in a cloud environment.


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Topics: IT infrastructure, Cloud, Managed services

How do I know if I need IT managed services?

Posted by Benoit Mercier_ on Dec 1, 2015 9:15:00 AM

Without sufficient resources, small and medium enterprises often face challenges in addressing their IT problems, not to mention in using technology as a lever for growth.

The more traditional approach of replacing equipment only when it breaks down, increases the risk of being in a situation where operations will be interrupted.

This is why more and more Canadian SMBs are changing their approach to addressing their IT needs. They are looking to both break free from the burden of maintaining their infrastructure in order to use their staff for value-added projects and to reduce operating costs.

IT managed services can meet those needs. In order to explore this solution, it is best to look at your situation from several angles.

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Topics: IT infrastructure, Managed services

4 types of savings made possible with IT managed services

Posted by Benoit Mercier_ on Jul 8, 2015 8:00:00 AM

When it comes to keeping the lights on in IT, more and more companies are entrusting the management of certain tasks, if not their entire infrastructure, to managed service providers.

According to industry analysts, the volume of business of managed services providers has been increasing at an annual rate of around 30% for the last 5 years.  Many SMBs see it as a way to access the expertise of a team with varied IT skills. For larger companies, it may be a strategy to delegate, for example, technical support externally, in order to give their team more time for new projects.

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Topics: IT infrastructure, Managed services

5 must-have skills to look for when hiring IT resources

Posted by Benoit Mercier_ on Feb 24, 2015 11:45:00 AM

After more than 24 years of experience, hiring top talent is one of the most important management tasks our recruters do. 

When selecting employees that we’ll be working with for years, the choices we make are of paramount importance to the success of the whole team.

However, in this fast paced world, many hiring decisions are just made too rapidly and not treated with the importance they deserve.


There are a multitude of books on hiring and the general principles are always the same:

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Topics: Recruitment

Case study: Present infrastructure migration to the Cloud

Posted by Benoit Mercier_ on Nov 13, 2014 10:00:00 AM


More and more enterprises are making strategic decisions to move applications and infrastructure to the cloud.

Like many companies faced with making strategic decisions about their IT infrastructure, our decision point occurred when it came time to launch a new business initiative; the implementation of SAP Business One.

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Topics: IT infrastructure, Cloud

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The right use of technology addresses business challenges and drives business growth in all areas of an enterprise.  We hope this blog will offer insight into developing strategies and tactics to enable you to identify those key drivers of growth and keep pace with and anticipate the rapid technology change of today.

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