Claude Gagne_

Systems / Cloud Architect. 88% of Canadian CEOs view IT as the primary growth tool to enhance the connected user experience and optimize internal and/or cloud IT infrastructure (17th Annual Global CEO Survey) My role is to: - help clients with their infrastructure and cloud projects - establish with them the IT scenarios most suited to their needs and respective ROI objectives - ensure the proper deployment of the project in coordination with the technical teams. And I am very enthusiastic to do so using the constantly renewed technologies at our disposal. I joined Present in September 2014, but have been working in systems architecture for over 20 years. I have several technical certifications and hold a Master of Economics.

Recent Posts

5 steps to implement the best practices for managing data access

Posted by Claude Gagne_ on Dec 8, 2016 3:00:00 PM

Even though information technology security is a daily struggle for SMBs, it is usually underestimated.

However, many simple actions can be done to avoid losing or corrupting data.

The first principle is to give only the strictly required access to each user to meet the 3 essential security principles of information systems:


  • •  Confidentiality: information is used only by authorized personnel;
  • •  Integrity: data cannot be modified accidentally or voluntarily;
  • •  Availability: the system must operate within the required levels of service.


However, in reality, for companies and, in particular SMBs, there are recurring problems.


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Topics: IT infrastructure, CIO/IT leaders, IT security

Wi-Fi in high-traffic public areas: a revolution is underway

Posted by Claude Gagne_ on Oct 4, 2016 1:15:00 PM

As mobile traffic surpassed wire traffic in the fall of 2014, the infrastructure behind public Wi-Fi is becoming less efficient and more costly to deploy. With an increasing number of mobile devices using Wi-Fi as their main Internet connection and with users choosing Wi-Fi as soon as it is available, the traditional Wi-Fi limits are soon reached. 

The installation and use of a traditional Wi-Fi infrastructure in high mobile traffic areas are hindered by the following limitations:

•  The difficulty of creating an efficient plan to install access points;

•  Overrun channels due to too many users connected to the same access point;

•  An ever-changing mobile access point;

•  The complexity of access point management by the WLAN controller.

For these reasons, the quality of the signal, uncertain to begin with, is greatly affected by interferences.

However, things are changing thanks to new technologies like Smart Wi-Fi.

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Topics: IT Innovation, Mobility, BYOD, IT infrastructure

Three aspects that are (also) part of digital transformation

Posted by Claude Gagne_ on Feb 9, 2016 12:00:00 PM

The digital transformation of enterprises should not be seen as a technological revolution. If you fall into this trap, your transformation journey would probably be a resounding failure.

Digital transformation is primarily a change in vision, corporate culture and the relationship with customers. Technology is the vehicle for this transformation.


1. Organisational and corporate culture aspects


• The end of IT isolation
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Topics: Mobility, Big Data, Digital transformation

Success Guide for Digital Business Transformation

Posted by Claude Gagne_ on Jan 6, 2016 12:15:00 PM

There are many reasons for the growing interest in IT from business leaders, but the crucial one is: digital business transformation is not just a matter of competitiveness or market positioning, it is a matter of survival.

While the stakes are so high, many leaders find themselves trapped by inaction because they fail to follow the fast pace of new technology and do not know where to start or how to put these technologies in place in a global and coherent manner. To overcome this impasse, it is essential to understand the ‘why’ and especially the ‘how’ of such a process of transformation.

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Topics: Mobility, Digital transformation

5 companies that make their competitors look like zombies

Posted by Claude Gagne_ on Oct 29, 2015 8:00:00 AM

With the dramatic increase in the use of mobile devices in the last ten years, new companies have emerged, triggering disruption and even a sense of panic within their respective industries. In contrast, they have generated a growing enthusiasm among consumers.

Obviously, we think back to Amazon that begun to revolutionize the sale of books in 1994 and has become the world leader in electronic commerce as we know it today. The company has become the bane of many retailers and even led to the collapse of many companies.

As was the case with Amazon in the 90s, other companies are shaking up their industries today. To avoid the shipwreck experienced by Fortune 500 companies in the last years, we must adapt to the new economic and technological situation.



As you will read below, the latter element is the key to shaking up an industry, business and consumers.  Here are some companies that have spooked their competitors with their disruptive models.


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Topics: Mobility, Events, Digital transformation

How to initiate a Big Data approach and what are the concrete benefits?

Posted by Claude Gagne_ on Oct 7, 2015 11:30:00 AM

At the end of our article entitled Adapt or Die: Big Data at the heart of business transformation, we asked two questions, the first of which we will answer today: How do you initiate a Big Data approach and what are the concrete benefits?

According to Forester Research, there are three main reasons for the failure of Big Data projects:

1. They do not start off with a question
2. The technical skills and expertise required is underestimated
3. Another data silo is created

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Topics: Big Data

The surprising parallel in the evolution of business models and of IT

Posted by Claude Gagne_ on Aug 13, 2015 10:00:00 AM

At the rate that information technology evolves, it is essential for companies to remain current. While 80% of Canadian CEOs believe IT is an essential tool for growth, 64% of them feel that the speed of technological change is a primary business concern. [i]

IT that is not effective in supporting a company's growth threatens the ability for a company to compete and serve its customers well, and greatly hinders productivity. [ii]

Since the advent of IT, companies have gone through two phases. The first, IT craftmanship, was centered on programming and system management and automation was limited. The second, IT industrialisation, was focused on processes and the management of services.

Read More

Topics: IT infrastructure, Trends, Digital transformation

Adapt or Die: Big Data at the heart of business transformation

Posted by Claude Gagne_ on Aug 6, 2015 12:45:00 PM

We have all been influenced by the following quote, most often attributed to Charles Darwin : "It is not the strongest of the species that survives, nor the most intelligent that survives. It is the one that is most adaptable to change."

In today's reality, we could interpret it as: the companies that survive and thrive are those that know how to use data the most intelligently.

The definition of Big Data established by The 451 Group & Gartner gives a clear view of the new challenges companies face: ‘Big Data’ is the realization of competitive advantage by storing, processing and analyzing data that was previously ignored due to the cost and functional limitations of traditional data management technologies to handle its volume, velocity and variety.

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Topics: IT infrastructure, Trends, Big Data

IBM Edge 2015 : Future proof technologies

Posted by Claude Gagne_ on May 28, 2015 11:30:00 AM

IBM Edge 2015 took place from May 11th to 15th in Las Vegas and focused on innovation in IT infrastructures and covered in a single event IBM System Storage, IBM zSystems, IBM Power Systems and IBM Middleware.


The tone was set in the general sessions, especially one entitled Making It Possible, Building Your Future, presented by Doug Brown, Vice President of Marketing for IBM Systems, which discussed the accelerated pace of change occurring in the digital landscape and asked the question:

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Topics: IT Innovation, IT infrastructure

Software-Defined Network (SDN) : understanding the basics

Posted by Claude Gagne_ on Apr 28, 2015 8:00:00 AM

Nowadays companies are largely defined by technology, that is, they are as agile (or not) as the computer technology they have acquired in the past.

This is why many believe that current IT costs too much, and should adopt an approach of a provider of services.

At the data center level, this means that IT must move from a silo model (compute, storage and network) to an integrated, software-defined model, with a common orchestration.

Read More

Topics: IT infrastructure

About this blog

The right use of technology addresses business challenges and drives business growth in all areas of an enterprise.  We hope this blog will offer insight into developing strategies and tactics to enable you to identify those key drivers of growth and keep pace with and anticipate the rapid technology change of today.

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