The customer experience and IT at the heart of the CQCD Summit

Posted by Nicolas Huet_ on Mar 31, 2015 7:30:00 AM

This year, the Retail Summit held by the CQCD (Quebec Retail Council) on March 10th and 11th, was firmly focused on information technology and its increasing role in the industry as well as the customer experience.

These two elements are not only inevitable but also inseparable. As Ethan Song, CEO of Frank & Oak said"Experience is a product for us." However, the majority of Quebec retail businesses have not yet put the customer experience at the heart of their strategy and are not allocating the required investment.

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Topics: Mobility, Customer Experience, Retail

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The right use of technology addresses business challenges and drives business growth in all areas of an enterprise.  We hope this blog will offer insight into developing strategies and tactics to enable you to identify those key drivers of growth and keep pace with and anticipate the rapid technology change of today.

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